SureStay Plus Hotel by Best Western Black River Falls

The pool and hot tub were very clean and nice. I was spoiled because I had them to myself. The pool was warmer than most hotel pools. The bar on site with some bar food was great for my needs. The french fries in the air fryer were some of the best I've had. The bartender was awesome. Very friendly. The breakfast served my purposes. It had scrambled eggs that tasted good. It also had waffles, diced potatoes, breakfast sausage, and cereal for folks that like that. There wasn't a lot of options for pastries, bagels, muffins, or fruit, but I understand this is a slow season for them and so this type of food would probably have a lot of waste. The refrigerator and microwave in the room was great. It was extremely close to where I had to go for a meeting the next day. It was also convenient for other food besides the bar. There was a Perkins, Taco Johns, and Subway (in the gas station) across the parking lot.

I really was at the hotel a very short time. I arrived late at night and left the next morning before 5:10 AM, I forgot my hearing aids in the room. Housekeeping staff found them before I even noticed I left them and the hotel had contacted me about how to return them. Arrangements were made for my hearing aids to be mailed to me and they were within 24 hours. I am very grateful!

This hotel is environmentally friendly. Rooms are kept cool until arrival, but warm quickly. Rooms are small, so not wasted space to be heated. Smaller bottles of shampoo and conditioner, but enough for two, for four showers. One bar of soap instead of three. I also liked the non-carpeted floor (cleaner) and the duvet sheet cover. Much better than a sheet and comforter at other hotels (where I doubt comforter gets washed very often.). The lobby, with its fireplace was very cozy and had a very friendly feel.

Clean. Rooms are big. Very friendly staff. Breakfast was delicious. Good variety. Just add some apple juice.

We stayed in the deluxe king suite it has a big Jacuzzi tub, fireplace balcony and seperatr living room which the fireplace is also viewable from. It has blinds on both sides of the fire place for privacy from the other room which was nice since we had our teen daughter with us. Balcony was nice too. Overlooked a pond very nice visit will definitely stay again!